WebCE has been awarded a Gold Stevie Award in the Contact Center of the Year category at the 20th Annual Stevie Awards for Sales & Customer Service. This marks the company's first Gold win, adding to previous Silver and Bronze honors in the same category since 2022. The award recognizes WebCE's commitment to providing personalized, human-centered customer support in an industry increasingly turning to automation and outsourcing.
The Stevie Awards for Sales & Customer Service are among the world's top honors for customer service and sales professionals. According to the judging panel, WebCE's people-first approach is "contrarian" given the current industry trend toward AI integration and outsourcing. Instead of relying on automated systems, WebCE invests in a rigorous training program for each representative, enabling them to handle inquiries across 22 licenses and certifications without call transfers, scripts, or rigid time limits. This model serves approximately 1.5 million customers navigating complex compliance requirements nationwide.
Director of Support Services Jordan Smith emphasized the importance of human connection in customer service. "Our support team is the heartbeat of WebCE, proving that, in an increasingly automated world, the ultimate competitive advantage is genuine human connection," Smith said.
The judges also praised WebCE's operational efficiency. Between 2023 and 2025, the company reduced its average time to answer incoming calls by 14 seconds, bringing it down to just 29 seconds. This improvement helped lower the call abandonment rate to 1.5%, significantly outperforming the 5% industry standard. Customer satisfaction also soared, with a 95% Customer Satisfaction Score (CSAT) far exceeding the industry average of 74%, according to the American Customer Satisfaction Index (ACSI).
"Excellent job by WebCE Support Services in delivering personalized, knowledgeable, and timely customer care, achieving outstanding satisfaction, recommendation, and response metrics," the judges noted. "WebCE is clearly a leading contact center."
The 2026 Stevie Awards received more than 2,100 nominations from organizations of all sizes across 41 nations and territories. Winners were determined by the average scores of 150 professionals on eight specialized judging committees. Entries spanned over 100 categories for customer service and contact center achievements, as well as categories for sales, business development, and AI in sales and customer service.
Winners will be celebrated at a gala event at the Marriott Marquis Hotel in New York City on March 5, 2026. A full list of winners is available at https://sales.stevieawards.com/.
WebCE, a five-time Stevie Award winner and a Newsweek Top Online Learning Provider for 2025, is a leader in online professional education for insurance, financial services, real estate, tax, and funeral industries. More information can be found at www.WebCE.com.
