UGI Utilities – Gas Division has been named one of the “Easiest to Do Business With” utilities by Escalent’s Cogent Syndicated 2026 Utility Trusted Brand & Customer Engagement: Residential ™ study. The recognition highlights the company’s high scores in billing and payment experiences, reflecting a focus on customer convenience and satisfaction.
The study, conducted by Escalent, an AI-enabled market research and advisory firm, evaluates utility customer engagement across multiple dimensions. UGI’s performance in billing and payment processes earned it a place among utilities that customers find most straightforward to interact with. This acknowledgment underscores the company’s commitment to simplifying customer transactions and enhancing overall service quality.
UGI Utilities serves more than 760,000 customers in natural gas and electric services across 46 counties in Pennsylvania and one county in Maryland. The company’s inclusion in this list signals its success in meeting customer expectations for efficient and transparent business practices. For more details, the full announcement is available here.
The recognition comes at a time when utilities increasingly prioritize customer experience as a key differentiator. By achieving high marks in billing and payment ease, UGI demonstrates its ability to adapt to evolving consumer demands. The study’s findings suggest that utilities with streamlined processes and responsive customer service can build stronger trust and loyalty among residential customers.
UGI Utilities continues to invest in digital tools and support systems to make it easier for customers to manage their accounts. The company encourages customers to follow its updates on social media platforms like Facebook (@UGIUtilities) and X (@UGI_Utilities). For more information about UGI’s services and initiatives, customers can visit their website.
