As extreme cold persists and near-record low temperatures are expected later this week, UGI Utilities is urging customers to prioritize safety and remain vigilant against potential scams. The company, which serves over 760,000 natural gas and electric customers, emphasizes preparedness to mitigate the impacts of severe winter weather.
UGI recommends several cold safety measures, including keeping thermostats set to a consistent temperature, ensuring adequate insulation, and preventing pipes from freezing by allowing faucets to drip. Customers are also advised to have emergency kits with flashlights, batteries, and non-perishable food. For those using space heaters, UGI stresses the importance of keeping them at least three feet away from flammable materials and never leaving them unattended. Carbon monoxide detectors should be installed and tested regularly, as heating equipment can pose risks.
In addition to cold safety, UGI is raising awareness about utility scams, which often increase during extreme weather events. Scammers may pose as UGI representatives, demanding immediate payment or threatening service disconnection. UGI reminds customers that they never demand payment via prepaid debit cards, wire transfers, or cryptocurrency. Suspicious calls should be reported to UGI at (610) 334-7135 or local authorities. Customers can verify account status through the company's official website at UGI.com.
UGI also offers assistance programs for customers struggling with energy bills, including budget billing and the Low-Income Home Energy Assistance Program (LIHEAP). The company encourages those in need to apply for aid through their local county assistance office. For more information on cold safety and scam prevention, UGI has provided resources in their full announcement, available here.
The approaching record low temperatures underscore the urgency of these precautions. By staying informed and cautious, customers can protect themselves, their homes, and their finances during this challenging weather period.
