DATAGROUP has secured a contract to operate the User Help Desk for Dataport AoR, following a public bidding process. Dataport, one of Germany's foremost IT service providers for public administration, supports federal states and municipalities in digitizing administrative services. The agreement, valued in the double-digit millions, spans five years and underscores DATAGROUP's growing footprint in the public sector.
Under the contract, DATAGROUP will manage first-level support for the User Help Desk, handling up to 30,000 calls and 25,000 tickets per month. This service aims to ensure reliable operation of digital workstations and processes for users in government agencies, administrative bodies, and public institutions. The procurement process emphasized scalable flexibility, high-volume reliability, and consistent service quality.
DATAGROUP's bid stood out for its structured, practical, and robust solution concept, coupled with an economically attractive offer. Key factors included a solid operational concept, proven ability to manage high request volumes, and extensive experience in the public sector. “The digitization of public administration requires high-performance IT structures and reliable background services. Going forward, Dataport and we will be united by the shared mission of reliably supporting digital workplaces and administrative processes for numerous users,” said Andreas Baresel, CEO of DATAGROUP.
Andreas Reichel, Chief Technology Officer at Dataport, added, “For us, it was crucial to find a partner who could not only handle high service volumes but also ensure both service quality and support for our ongoing technological development. DATAGROUP impressed us with its experience in the public sector, its operational concept, and its clear focus on sustainable service quality.”
This partnership marks a significant milestone for DATAGROUP, reinforcing its expertise in high-volume service desk operations for the public sector. The company, which employs around 4,000 people across Germany and the Netherlands, continues to expand through organic growth and acquisitions, leveraging its “buy and turn around” and “buy and build” strategies. More information about DATAGROUP is available at www.datagroup.de.
